Terms for AI-Powered Services

These Terms supplement Infraworx’s general Terms of Service and apply specifically to our AI-powered lead magnets, audits, chatbot, booking system, and any AI-based workflow we operate for you. Where any conflict exists between the general Terms of Service and this supplement, the specific terms of this supplement prevail for the services described below.

Effective date: 25 April 2026
Last updated: 25 April 2026

1. Who we are

These terms are between you and Infraworx Pty Ltd (ABN 95 119 297 488), registered in Australia, with its principal place of business at 122 Arthur Street, North Sydney NSW 2060. In this document, “Infraworx”, “we”, “us”, or “our” means Infraworx Pty Ltd, and “you” or “your” means the person or business using our services.

2. When these terms apply

This supplement applies every time you use any of the following:

  • Our free online audits (Automation Audit, SEO Audit, Bookkeeping ROI Audit)
  • Our AI-powered chatbot on the Infraworx website
  • Our consultation booking system (Cal.com integration)
  • Any AI-based workflow or automation we run on your behalf under a paid engagement
  • Any AI-generated report, email, PDF, analysis, or recommendation we deliver to you

By submitting a form, booking a consultation, starting a chatbot session, or accepting an audit deliverable, you agree to these terms.

3. Eligibility

Our AI-powered services are intended for business users in Australia. By using them you confirm that:

  • You are at least 18 years old
  • You are using the services on behalf of a legitimate business (not a consumer purpose)
  • You have authority to bind the business you represent, or you are using the services for your sole trader operation
  • The information you provide about yourself and your business is accurate

4. Our free audits and lead magnets

Our free audits are provided at no cost. In exchange for the audit:

  • You provide accurate business information through our intake form
  • You consent to us emailing you the audit report and occasional follow-up communication about our services (you can unsubscribe at any time)
  • You acknowledge that a free audit is not a paid consulting engagement — we reserve the right to decline to produce an audit for any reason, including if the information you provide appears inaccurate, incomplete, or submitted in bad faith

There is no fee, no obligation to purchase anything, and no hidden charges associated with the free audits.

5. Ownership and use of audit outputs

When we deliver an audit report, ROI calculation, or similar AI-generated analysis to you, the following applies:

  • You own the factual data about your business. Information you provided remains yours.
  • We grant you a perpetual, worldwide, royalty-free licence to use the recommendations and analysis we provide, for the internal business purposes of the organisation you represent.
  • We retain ownership of our methodology. The frameworks, prompts, templates, scoring systems, and analytical techniques we use to generate audits remain our intellectual property. You cannot replicate, resell, sublicense, or commercially distribute our audit methodology.
  • Aggregated and anonymised insights. We may incorporate anonymised learnings from audits into our overall product development, provided no individual business is identifiable in the result.

6. AI-generated content — disclaimer

A significant portion of our audit reports, chatbot responses, and recommendations is generated by AI systems. You acknowledge that:

  • AI systems can make mistakes, especially on unusual edge cases or rapidly-changing subject matter
  • Our AI output is designed to be professional-grade guidance, not a substitute for qualified professional advice (legal, accounting, medical, or otherwise regulated)
  • Before acting on any material recommendation, you should verify it with a qualified professional where the stakes warrant it
  • Our staff are available to discuss, explain, or reconsider any AI-generated output — contact hello@infraworx.com.au

7. No professional advice

Our audits and AI-generated content are general business guidance. They do not constitute:

  • Legal advice (consult a qualified Australian legal practitioner)
  • Financial or tax advice (consult a licensed adviser or registered tax agent)
  • Medical, clinical, or allied-health advice (consult an appropriately-credentialed practitioner)
  • Regulatory or compliance advice specific to your industry

Where your situation involves specific legal, financial, medical, or regulatory obligations, engage a qualified professional. Our content is designed to inform and direct those conversations — not replace them.

8. Acceptable use

When using our AI-powered services, you agree not to:

  • Submit information about individuals who have not consented to have their data processed (for example, don’t paste a list of names and emails into our chatbot without those individuals’ consent)
  • Submit sensitive information as defined in the Privacy Act 1988 (Cth) — health data, financial account numbers, credentials, racial or religious information, etc.
  • Attempt to manipulate, jailbreak, or exploit our AI systems to produce harmful, deceptive, or illegal output
  • Use our audits to assist in direct competitive replication of our services
  • Resell, whitelabel, or distribute our audit reports as your own work without our written agreement
  • Scrape, crawl, or systematically extract content from our site beyond what’s permitted in robots.txt
  • Use our services in ways that violate Australian law, including the Spam Act 2003, Privacy Act 1988, and Australian Consumer Law

9. Third-party services

Our AI-powered services integrate with third-party platforms (Cal.com for bookings, Tally for forms, Brevo for email delivery, the LLM providers listed in our AI & Data Processing Supplement, and others). Your use of those integrated services is also governed by each provider’s own terms of service. We are not responsible for:

  • Availability, accuracy, or behaviour of third-party services
  • Changes to third-party services that affect how our integrations function
  • Any contract, charge, or obligation that arises directly between you and a third-party service

10. Bookings and cancellations

If you book a consultation with us:

  • Free discovery calls (up to 30 minutes) may be rescheduled or cancelled at any time with reasonable notice
  • Paid sessions or engagements are governed by separate written agreement — these terms do not create any paid engagement
  • We may reschedule or cancel a booking if circumstances require it, and will give you reasonable notice

11. Communications and unsubscribe

When you use our services we may send you:

  • Transactional messages (your audit report, booking confirmations, account notifications) — these are essential to deliver the service and cannot be unsubscribed from while you have an active engagement
  • Marketing messages (relevant updates, case studies, related offerings) — you can unsubscribe at any time via the link in every marketing email, or by emailing hello@infraworx.com.au

We send commercial electronic messages in compliance with the Spam Act 2003 (Cth). Every marketing message includes an identification of the sender and a functional unsubscribe mechanism.

12. Warranties and disclaimers

The AI-powered services are provided “as is” and “as available”. To the maximum extent permitted by Australian law, we make no warranties that the services will be uninterrupted, error-free, complete, timely, secure, or fit for any particular purpose. Specifically, we do not warrant that:

  • Any recommendation in an audit will produce the outcomes anticipated
  • Any AI-generated content is free from error, omission, or misinterpretation
  • The chatbot will answer every question accurately
  • The services will remain available without downtime

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) or equivalent state and territory laws, where those guarantees apply to you.

13. Limitation of liability

To the maximum extent permitted by law, Infraworx’s total aggregate liability to you in connection with the AI-powered services is limited to the total amount you paid to Infraworx in the 12 months before the claim arose. For free audits and lead magnets, where no payment was made, our aggregate liability is limited to AUD $100.

We are not liable to you for any indirect, consequential, or special loss (including loss of profits, loss of goodwill, loss of opportunity, or loss of data) arising out of or in connection with your use of the services.

Where the Australian Consumer Law implies a non-excludable guarantee, our liability for breach of that guarantee is limited, where permitted, to re-supplying the service or paying the cost of having the service re-supplied.

14. Indemnity

You agree to indemnify and hold Infraworx harmless from any third-party claim, loss, damage, or expense (including reasonable legal fees) arising out of:

  • Your breach of these terms
  • Your misuse of an audit report, AI-generated content, or recommendation
  • Your submission of information about individuals without their consent
  • Your unlawful or unauthorised use of our services

15. Termination

We may suspend or terminate your access to our AI-powered services at any time if you breach these terms or use the services in a way we reasonably consider harmful. On termination, any licence granted to you to use audit outputs (section 5) continues, provided you continue to comply with the restrictions in these terms.

16. Changes to these terms

We may update these terms as our services evolve. The “Last updated” date at the top of this page reflects the current version. For material changes that affect your use of services you’re actively engaged in, we’ll notify you by email before the change takes effect.

17. Privacy

Our handling of personal information is governed by our Privacy Policy and specifically, for AI-powered services, by our AI & Data Processing Supplement.

18. Governing law and jurisdiction

These terms are governed by the laws of New South Wales, Australia. Any dispute arising in connection with these terms or our AI-powered services is subject to the exclusive jurisdiction of the courts of New South Wales and any court entitled to hear appeals from those courts.

19. Contact

Questions or concerns about these terms:

Email: hello@infraworx.com.au
Post: Infraworx Pty Ltd, 122 Arthur Street, North Sydney NSW 2060
Phone: 1300 277 211

20. Disclaimer

This supplement describes the terms on which we offer AI-powered services. It is not legal advice. For advice on how Australian commercial or consumer law specifically applies to your circumstances, please consult a qualified legal professional.