Service Delivery Information

Infraworx provides IT services to businesses across Sydney and throughout Australia. This page outlines how we deliver our backup, disaster recovery, and managed IT services.

Cloud Services Delivery

Our cloud backup and disaster recovery services are delivered electronically. Once your account is provisioned:

Account Setup: Typically completed within 1 business day of order confirmation
Software Access: Download links and credentials provided via secure email
Onboarding: Remote configuration assistance included with all plans
Data Centre Location: All data stored in Australian data centres (Sydney and Melbourne)

On-Site Services

For services requiring physical presence (hardware installation, on-site support):

Service Area: Greater Sydney metropolitan area
Response Time: Same-day or next business day for managed service clients
Scheduling: Appointments coordinated with your team to minimise disruption
After-Hours: Emergency support available for critical issues

Hardware Delivery

If your solution includes hardware (NAS devices, backup appliances):

Shipping: Via insured courier to your business address
Timeframe: 2-5 business days within Australia (subject to stock availability)
Installation: Remote or on-site configuration available

Questions?

Shipping and Delivery Details

For Cloud Computing products, delivery will be within 24 hours of an order being placed.

Once we receive your order, we will create your account as per your requirements, and then you will receive a confirmation email, with instructions on how to download your application from the internet.

Shipping and Delivery Details.